Last updated: September 10, 2026
These General Terms and Conditions of Sale ("GTC") govern the sales of products made on the hellolyvo.com website, operated by LYVO, a simplified joint-stock company with a sole shareholder (SASU).
Any order placed on the site implies the unreserved acceptance of these GTC by the customer.
The hellolyvo.com website is operated by:
LUMEO
Simplified joint-stock company with a sole shareholder (SASU)
Registered office: 47 rue Vivienne, 75002 Paris, France
Share capital: €1000
SIREN: 994 567 121
Email address: help.lyvo@gmail.com
Hereinafter referred to as "LYVO" or "the Seller".
The purpose of these GTC is to define the rights and obligations of LYVO and its customers in the context of the online sale of products offered on hellolyvo.com.
They apply to any order placed by a consumer acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, professional, or agricultural activity.
The GTC applicable are those in force on the date of order validation.
The products offered for sale are those presented on hellolyvo.com, subject to availability.
LYVO strives to present the essential characteristics of each product as accurately as possible, particularly by means of descriptions, photographs, sizes, and information available on product pages.
Photographs and depictions of the products are presented for illustrative purposes. Slight differences in color or presentation may result from the screen or device used by the customer.
The customer is invited to read the product characteristics and, where applicable, the size guide before placing an order.
Product prices are indicated in euros (€), inclusive of all taxes (VAT included), unless stated otherwise.
The price applicable is the one displayed on the site at the time of order validation.
LYVO reserves the right to change its prices at any time. A price change will not, however, affect orders that have already been validated.
Any promotions, discounts, or commercial offers are applicable according to the conditions and for the duration indicated on the site.
Any applicable delivery charges are indicated to the customer before the final validation of the order.
The customer selects the products they wish to purchase, as well as the proposed characteristics such as size, color, and quantity.
Before finally validating their order, the customer can check its content, its total price, and correct any errors.
The order becomes final when the customer validates their purchase and makes the payment.
An order confirmation is then sent to the email address provided by the customer.
The customer is responsible for the accuracy of the information provided during their order, in particular their name, email address, and delivery address.
In case of an error noted after the order, the customer is invited to contact LYVO as soon as possible at help.lyvo@gmail.com.
Payment is due at the time of ordering.
The payment methods available are those displayed to the customer at the time of placing the order on hellolyvo.com.
Transactions are processed using the payment solutions offered on the site.
LYVO does not directly store the customer's full banking details when these are processed by a secure payment provider.
In case of payment refusal or impossibility to proceed with the payment, the order cannot be finalized.
Products are delivered to the delivery zones offered on hellolyvo.com at the time of the order.
The customer must provide a complete and accurate delivery address.
The delivery time generally announced by LYVO is 7 to 10 business days, unless otherwise indicated to the customer before the validation of their order.
Delivery times start running in accordance with the information provided during the order.
In case of delayed delivery, the customer benefits from the rights provided by applicable French legislation.
When delivery is offered free of charge, no standard delivery fees are charged to the customer in the zones and according to the conditions indicated on the site.
In case of an incorrect or incomplete address provided by the customer resulting in the impossibility of delivering the package, any costs related to a new shipment may be charged to the customer where legally applicable.
Upon receipt of their order, the customer is invited to check the condition of the products.
In case of a damaged, incorrect, or anomalous product, the customer is invited to contact LYVO quickly at the address:
by indicating their order number and by providing, where useful, photographs allowing the problem to be identified.
This procedure does not deprive the consumer of the rights and guarantees they enjoy under the law.
In accordance with the provisions of the Consumer Code applicable to distance contracts, the consumer has a period of 14 days to exercise their right of withdrawal without having to justify their decision.
For the sale of goods, this period generally runs from the receipt of the good by the consumer or by a third party designated by them, other than the carrier.
To exercise their right of withdrawal, the customer must inform LYVO of their decision before the expiry of the withdrawal period by means of an unambiguous statement or the withdrawal form appearing at the end of these GTC.
The request can be sent, in particular, by email to:
After communicating their decision to withdraw, the customer has 14 days to return the product.
Unless otherwise indicated by LYVO or by legal provision requiring their coverage by the seller, the direct costs of return related to the exercise of the right of withdrawal are at the customer's expense.
Products must be returned in a condition allowing them to be resold. The customer may handle the product to the extent necessary to establish its nature, characteristics, and proper functioning. Their liability may be incurred in the event of depreciation resulting from handling beyond what is necessary for this verification.
The procedures and return address are communicated to the customer by LYVO in the context of their return request.
The right of withdrawal also applies to products purchased as part of a promotion or discount, except for exceptions provided by law.
In the event of a valid exercise of the right of withdrawal, LYVO refunds the sums due in accordance with the applicable legal provisions.
The refund is made no later than 14 days from the date on which LYVO is informed of the consumer's decision to withdraw.
For the sale of a good, LYVO may defer the refund until the product is recovered or until the consumer provides proof of its shipment, the date retained being that of the first of these facts.
Unless the consumer expressly agrees to another means, the refund is made using the same means of payment as that used for the order and at no additional cost to the consumer.
Products sold by LYVO benefit from the applicable legal guarantees, in particular:
the legal guarantee of conformity provided by the Consumer Code;
the guarantee against hidden defects provided by the Civil Code.
The consumer benefits from the legal guarantee of conformity under the conditions and for the duration provided by applicable legislation.
In case of a lack of conformity, the consumer benefits from the remedies provided by law, in particular the compliance of the good by repair or replacement when these solutions are possible, or, in the situations provided for by law, a reduction in the price or the resolution of the contract.
The guarantee against hidden defects applies when a hidden defect makes the product unfit for the use for which it is intended or so diminishes this use that the customer would not have acquired it, or would only have given a lower price for it, had they known about it.
These legal guarantees apply independently of any commercial guarantee that may be offered by LYVO.
When this guarantee is indicated on the product page or in the relevant offer, LYVO offers a 30-day commercial guarantee according to the conditions specified on the site.
This commercial guarantee is in addition to the legal guarantees enjoyed by the consumer and does not limit or replace them.
The exact conditions of this commercial guarantee are those indicated in the corresponding offer.
Products are offered subject to availability.
If a product becomes unavailable after the validation of an order, LYVO informs the customer as soon as possible.
When the execution of the order is impossible, the sums paid for the unavailable product are refunded in accordance with the applicable rules.
LYVO may occasionally offer discounts, promotional codes, bundle offers, or other commercial operations.
The specific conditions of each offer are indicated on the site or on the medium presenting the offer.
Unless otherwise stated, promotional offers cannot be combined with each other.
A promotion or price discount does not remove the consumer's legal rights, in particular their right of withdrawal when applicable and their legal guarantees.
LYVO is responsible for the proper execution of its obligations under the conditions provided by applicable legislation.
LYVO cannot, however, be held responsible for damage resulting from improper use of the product, use not in accordance with its intended purpose, or an event presenting the characteristics of force majeure.
No provision of these GTC has the purpose or effect of excluding or limiting the rights the consumer imperatively enjoys under applicable legislation.
In the context of order management and customer relations, LYVO is required to process certain personal data.
The procedures for the collection, use, retention, and protection of this data are specified in the Privacy Policy available on hellolyvo.com.
The customer can consult this policy to know their rights and the procedures for exercising them.
The elements present on hellolyvo.com, in particular texts, graphic elements, logos, visuals, and brand elements belonging to LYVO, are protected by applicable intellectual property rights.
Any unauthorized reproduction or exploitation of these elements is prohibited, subject to the exceptions provided by law and the rights that may belong to third parties.
For any questions concerning an order, product, delivery, or return, the customer can contact LYVO:
Email: help.lyvo@gmail.com
LYVO strives to respond to requests as soon as possible.
In case of a dispute, the consumer is invited to first contact LYVO in order to seek an amicable solution:
In accordance with the provisions of the Consumer Code, the consumer may, after having made a prior written complaint to LYVO and in the absence of a satisfactory resolution of the dispute, have free recourse to the consumer mediator to which LYVO reports.
Consumer mediator:
[NAME OF MEDIATOR TO BE COMPLETED]
[ADDRESS TO BE COMPLETED]
[WEBSITE OF THE MEDIATOR TO BE COMPLETED]
LYVO will complete this section with the contact details of the consumer mediator to which it subscribes.
These GTC are subject to French law.
In case of difficulty, the customer is invited to contact LYVO in order to prioritize an amicable solution.
In the absence of an amicable resolution, the consumer can resort to the mediation mechanism indicated in these GTC.
Any dispute will be submitted to the competent courts in accordance with the applicable legal rules.
No provision of these GTC deprives the consumer of the imperative protection rules they enjoy.
LYVO may modify these GTC, in particular to adapt them to changes in its activity, its services, or regulations.
The GTC applicable to an order are those accepted by the customer at the time of that order.
To be completed and sent only if you wish to withdraw from your order.
Attn:
LYVO
47 rue Vivienne
75002 Paris
France
Email: help.lyvo@gmail.com
I hereby inform you of my decision to withdraw from the contract regarding the sale of the following product(s):
Product(s): ..................................................................
Order number: ....................................................
Ordered on: ...................................................................
Received on: .............................................................................
Name of consumer: ...................................................
Address of consumer: ..............................................
..................................................................................................
Date: ....................................................................................
Signature of consumer (only in case of sending the form on paper):
..................................................................................................